Service Scope

• Products: We specialize in providing personalized jewelry items, including but not limited to necklaces, bracelets, earrings, and more.
• After-Sales Service: We offer maintenance and consultation services for our products.

 User Responsibilities

        When using our services, users must adhere to the following rules:

• Accuracy of Information:
  • Users must ensure that the personal information provided (such as name, address, phone number, email, etc.) is accurate and complete.
  • We are not responsible for delays or errors in delivery caused by inaccurate information provided by the user.
• Legal Use:
  • Users agree to comply with all relevant laws and regulations while using our services and are prohibited from engaging in any illegal activities, including but not limited to infringement and fraud.
• Timely Communication:
  • If you have questions or need to modify an order, please contact our customer service via email or phone promptly.

Service Fees

• Fee Structure:

  • All prices for products include applicable taxes, ensuring that customers do not face any unexpected charges at checkout.

• Payment Methods:

  • We accept the following payment method: PayPal.
  • All payments must be completed after order confirmation; orders that are not fully paid will not be processed.

• Invoices:

  • We will send an electronic receipt to the email provided by the user to confirm each transaction. Users may save this receipt for future reference.

Refund and Cancellation Policy

• Order Cancellation:

  • Users can request to cancel their order within 24 hours of payment and receive a full refund.
  • After 24 hours, the order cannot be canceled. If the order has already shipped, please refer to the refund request process.

• Refund Requests:

  • If users wish to request a refund after receiving the product, they must provide a valid reason (e.g., product damage, not as described, etc.) within 7 days.
  • Once your return request is approved, you must return the item within 5 days and notify us via email. After we receive and inspect the returned item, we will notify you via email whether your refund request has been approved. Refunds may take up to 2 weeks to reflect in your account.

• Special Circumstances:

  • If there is a defect in the product or if the wrong item was shipped, users may request a full refund or product exchange. We will cover the related costs (including return shipping fees). For specific refund terms, please refer to our return and exchange policy.

Disclaimer

• Product Quality:

  • We are committed to providing high-quality personalized jewelry items. All products undergo strict quality checks before shipment. If customers find quality issues upon receiving the product, they should contact us within 7 days. We will provide return or exchange services based on specific circumstances.

• Service Interruptions:

  • While we strive to ensure continuous service, there may be situations (such as natural disasters, network failures, or other force majeure events) that could lead to service interruptions or delays. We will do our best to notify customers in advance and take necessary measures to restore services.

• User Responsibility:

  • Users must adhere to all relevant laws and regulations while using our products. Users should provide accurate personal information to facilitate order processing. We are not responsible for any issues arising from inaccurate information provided by users.

• Use at Your Own Risk:

  • Users assume all risks associated with using our products or services. We are not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our products. Users understand and agree that there may be inherent risks involved in using our products.

• Customer Support:

  • If users encounter any issues during use, please feel free to contact us. Our customer service team is here to assist you and provide solutions.
  • For detailed terms and conditions, please visit the SAIVASS website terms of use.

Privacy Policy

• We are committed to protecting users’ personal information and ensuring its security and confidentiality. We will not sell user information to third parties.
• Users’ personal information is used solely for processing orders, providing customer support, and improving services. For more details, please refer to our privacy policy.

Modification of Terms

• We reserve the right to modify this service policy at any time. All modifications will be published on the website and will take effect from the date of publication.
• Users agree to accept the latest service policy when using our services.

 Contact Information

If you have any questions or need further information, please contact us:

• Email: [email protected]
• Customer Service Hours: 10 AM Pacific Time (1 PM Eastern Time)